attensity
"Attensity is the first and only company that accurately "reads" customer conversations to deliver a complete Customer Experience Suite, with applications to monitor, analyze, route, respond to, reuse, and deliver information in emails, documents, call notes, surveys, FAQs, forums and social media."
Basically, the company will survey the conversation and present a breakdown of what people are saying. See http://techcrunch.com/2010/04/06/ipad-sentiment-analysis/ for an example.
I don't know what it takes to hire them, but I'll bet it's not cheap.
Data Mining, social media
Cost: $0.00
Some other pay model - please explain in the description
Added by joeybaker
How do you use attensity?
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